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Break-Fix Maintenance Contracts
Paragon Micro Break Fix Maintenance contract is a simple, hardware replacement contract, if your hardware equipment fails. Service Level Agreement (SLA) and resources are available should a part become faulty and need replacement. This is sold as 4 different levels ranging from Bronze to Platinum: |
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Bronze – Software update entitlement, 8 working hours, next working day business day replacement without engineer, Mon – Fri, 9am-5pm |
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Silver – Software update entitlement, 8 working hours, next working day replacement with engineer, Mon – Fri, 9am – 5pm |
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Gold – Software update entitlement, 4 working hours, same day replacement with engineer, ?Mon – Fri, 9am – 5pm |
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Platinum – Software update entitlement, 4 working hours, same day replacement with engineer, 24 hours a day, 7 days a week, 365 days a year. |
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| Our Active Monitoring Service is a proactive method of alerting you to network issues before they occur and enables faster resolution and identification of issues before they impact your network in a major way. The Active Monitoring Service provides an proactive support for your network infrastructure which in turn enables stability and high availability of your network and mission critical business applications. The service is delivered using our ENM network management software, which enables monitoring of any devices you wish, without committing to buying your own network management solution. |
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| Why does an organization have to spend a fortune on network management software and tools and then spend time on training and then managing this software?
Organizations often have a variety of monitoring software to get vendor specific information and data but sometimes they need a more global view across their multi-vendor network environment. Time and resources and also skill levels make monitoring internally prohibitive. So what tends to occur is that the existing in house toolsand utility software are used for trouble-shooting post-event rather than proactively being used. Paragon’s Active Monitoring Service prevents this from happening and offers a fast Return on Investment. |
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