Help Desk
An affordable, scalable, highly technical call center that allows you to lower operating costs while providing quality product support |
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Level I — Call answering, troubleshooting and call logging |
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Level II — Additional troubleshooting, remote remediation and escalation if not resolved |
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United-States-based |
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Flexible hours of coverage |
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Contained or reduced operating costs |
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Higher level of customer service without additional investment in resources or infrastructure Quick deployment |
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Allows your staff to stay free to focus on core business opportunities |
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| Network Operations Center (NOC)
Enables you to provide a monitoring service for your servers, applications and other network devices without having to invest in additional resources and infrastructure |
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Employs only highly trained, certified technicians |
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Provides continuous monitoring |
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Offers five levels of escalation for alerts |
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United-States-based |
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Reduced operating expenses |
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More efficient management of your technical resources |
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Increased satisfaction through proactive maintenance model |
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Scalable |
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Centralized management with intuitive graphical user interface (GUI) |
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Comprehensive management reporting |
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Seamless integration of key third-party applications |
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Quality service can be added without investment in |
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Additional resources and infrastructure |
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Increased satisfaction due to improved network availability and performance |
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Managed Workplace Alerts Viewer
Stand-alone display of real-time active alerts, working with the service center in on-premise deployments |
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Fast data refresh every five seconds |
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Organize alerts by criteria, and receive visual and audio highlighting for high-priority alerts |
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Enhanced visibility to alerts |
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Print Monitoring and Management
Print-related consumables, maintenance and per-page costs |
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Automated service and device-status alerts (receive in real time), including toner level |
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Total print-asset management through comprehensive reporting |
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Installation wizard for fast and simple enterprise-wide deployment |
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In-depth knowledge of print devices |
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